RETURNS AND EXCHANGES
Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in original condition along with packaging (example: warranty information, instructions, box, etc.).  A 20% restocking fee may apply on Special and/or Large orders.
Custom orders made to your specifications cannot be returned for exchange or credit. (i.e. Embroidered Name Tapes, Embroidered Helmet Bands, Class A Name Tags, Dog Tags, and Custom KIA Bracelets.)

FOOTWEAR RETURN POLICY
Merchandise must be returned within 30 days of the date of purchase.
Shined or worn footwear cannot be returned for credit or exchange.
Used footwear cannot be returned for sizing problems, blisters, or normal wear and tear.
Must be in original condition along with packaging (example: warranty information, instructions, box, etc.).

Note: We reserve the right to either replace, repair, or refund your money. Returns or exchanges will be accepted on items which have been used for their intended purpose. We will not accept items for return or exchange if they have been subjected to unusual application and abuse.

In the event that you need to return an item, please follow these directions:

1.     Include a copy of the packing slip along with instructions for our return department (e.g. credit, refund, or exchange).

2.     Return package via post office (insured) to our mailing address.

3.     For further assistance, please contact our customer service department at:
1-800-247-4541

DAMAGED OR MISSING ITEMS
For packages damaged during shipping or items missing (except for those on backorder), please follow these instructions:

1.     Keep the original container.

2.     Call 1-800-247-4541 for assistance.